Returns and cancellations

How to request help

Call or WhatsApp +965 6623 2231 with your order number, the product concerned and the reason. For delivered orders, you can also request a return from the order tracking page. Keep the invoice, packaging and included accessories while your request is reviewed. Please do not send a return before receiving collection or drop-off instructions.

Eligibility

Kuwait consumer-protection rules generally provide a 14-day return or exchange period for goods in their original condition, subject to applicable product-specific exceptions. Perfumes and other categories may have different requirements. Eligibility for opened or used cosmetics depends on the product, its condition and the reason for return; statutory rights for defective, damaged or incorrect goods remain applicable. Contact us promptly so we can explain the rule relevant to your item.

Damaged, incorrect or incomplete orders

Contact us promptly with the order number and, if possible, photos of the product and packaging. Do not use a product that appears damaged or tampered with. Support will arrange the appropriate resolution after reviewing the issue.

Refunds and collection

Once a return is accepted and checked, support will confirm the refund amount, collection arrangements and any lawful collection charge before proceeding. Online-payment refunds normally go to the original payment method, subject to provider processing time. Cash-on-delivery refunds are arranged directly with support. A return status update is not itself proof that a refund has been paid.